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CGU Clipboard

Support

How can we help?

Email is the fastest way to reach us. We usually reply within two business days, and faster during the season.

Email support

support@cguapp.com

Send an email

Tell us your phone type, your sport, and what you were doing when the problem happened. Please don't include players' full names.

Common questions

How do I cancel or manage my subscription?

Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions.
iPhone: open Settings, tap your name, then Subscriptions.

I got a new phone. How do I get Pro back?

Sign in to the same Google or Apple account, open the app, and tap Restore purchases. To move your team, use Team setup > Send a copy of this team on the old phone, and open the link on the new one.

My assistant coach can't see changes

Check that both phones show the same team code under live sharing and that both have signal. Changes catch up on their own once a phone is back online.

How do I delete my team's data?

Delete the team in the app, or uninstall it. If you used live sharing, email us your team code and we'll delete the online copy. Details are in the Privacy Policy.

Video walkthroughs

Short how-to videos are on the CGU Clipboard YouTube channel.